Responsible lending, in practice.

Our framework

Under sections 128 to 133 of the National Consumer Credit Protection Act, we must:

• Make reasonable inquiries about your requirements and objectives
• Make reasonable inquiries about your financial situation
• Take reasonable steps to verify your financial situation
• Make a preliminary assessment that the credit contract is not unsuitable
• Provide a written copy of the relevant assessment on request, free of charge, within the applicable statutory time limit

Requirements and objectives

In the apply flow, we ask:

• How much you want paid to you and over what term
• Your purpose for borrowing (car repair, bills, medical, moving, other — NCCP-required)
• How you intend to repay

If the amount or term doesn't match your stated purpose or repayment capacity, we recommend adjustments or decline.

Financial situation — inquiry

We collect:

• Employer, industry, length of employment
• Pay frequency and net income per pay cycle
• Residential costs (rent / mortgage)
• Declared expenses — utilities, transport, groceries, other fixed commitments
• Existing debts — BNPL, credit cards, other personal loans
• Dependants

Financial situation — verification

We don't rely solely on what you tell us. We verify by:

• Bank statement analysis — the last 6 months, retrieved via open banking (Statement IQ) with your consent. We confirm income arrives regularly in the declared amount and identify any expenses you didn't mention.
• Affordability assessment — we consider your income, essential expenses, existing commitments and proposed repayments. A loan must be affordable without substantial hardship.
• Stress signals — we flag NSF fees, overdrawn days, high-cost credit use, and gambling activity. Additional information or review may be needed to understand your circumstances.

Suitability assessment

A SACC is "unsuitable" for you if:

• You could only repay with substantial hardship
• The loan does not meet your requirements or objectives

Separate eligibility, product and legal restrictions also apply. Existing debts and repayment commitments form part of the assessment; meeting an eligibility criterion is not a promise of approval.

Things we will not do

• We will not approve a loan we believe is unsuitable, even if you request it
• We will not offer you a larger loan than you applied for to increase fees
• We will not roll over a matured loan into a new one automatically
• We will not refinance an existing CashLift loan to extend your debt — if you need more time, use the hardship pathway
• We will not share your data with brokers or affiliates for cross-selling

Record-keeping

We retain your full application record — inquiry answers, verification evidence, affordability calculation, decision rationale, policy version applied — for at least 7 years. You can request your written assessment at any time, free of charge, by emailing support@cashlift.com.au. The applicable deadline depends on when you request it; for example, ASIC explains seven-business-day and 21-business-day timeframes for credit providers and credit assistance providers. See ASIC's assessment disclosure guidance.

Policy versions

Our credit and collections policies are versioned with effective dates. The assessment record identifies the applicable policy so the reasons for a decision can be reviewed. Contact us if you need an explanation of an assessment or want to make a complaint.