Your questions. Our answers. No small print.
If we haven't covered something, email support@cashlift.com.au and we'll get back to you.
Q01 How long does the application take? +
The customer form is designed to be quick: amount, purpose, details, income, bank-statement consent, identity readiness, and review. Live vendor timing will be confirmed once integrations are connected.
Q02 What do I need before I start? +
Your driver's licence or passport, your online banking login (read-only, we don't store your password), and a device with a camera for the ID check.
Q03 Do you check my credit file? +
We do not rely on a bureau score as the main decision signal. We use the last 6 months of bank-statement data to assess affordability for SACC lending, subject to responsible-lending and CRPA rules.
Q04 Will applying hurt my credit score? +
No. A bureau inquiry is not part of our decisioning process.
Q05 How fast is the decision? +
Decision timing will be confirmed once verification and messaging providers are connected. Some applications will always need a human credit analyst to review.
Q06 Can I save my application and come back? +
Yes. Your progress is autosaved; you can log in with the email you registered and continue.
Q01 What does a $1,000 loan actually cost? +
Establishment fee (20%) = $200 up front. Monthly fee = 4% of the amount borrowed ($40/month on $1,000), fixed each month. Your weekly repayment is set based on what fits your budget — typically $100–$130 per week for a $1,000 loan.
Q02 When are repayments due? +
Weekly, on the same day of the week as when your loan was disbursed. You nominate the day in the apply flow.
Q03 How is my weekly repayment decided? +
After bank-statement verification, we analyse the last 6 months of statements to understand income and essential expenses. You see the exact figure before signing.
Q04 How do repayments work? +
You transfer each repayment to us — we do not use direct debit, so nothing is ever taken from your account automatically. We give you the account details and a reference when your loan is funded, and send an SMS reminder before each due date. Paying on time is your responsibility, so diarise the date and talk to us before it if it is going to be difficult.
Q05 Can I repay early? +
Yes, and early payout is free. You'll save the remaining monthly fees. Request a payout quote from your dashboard at any time.
Q06 What if I miss a repayment? +
We'll reach out by SMS and email to agree a new date — usually within 1–3 days. If you're in hardship, tell us early; we can arrange a pause or a reduced schedule.
Q07 Are there any hidden fees? +
No. The rate card is exhaustive: establishment, monthly fee, dishonour, default (NCCP-capped), early payout ($0), broker fee ($0), variation fee ($0). That's all.
Q01 Why was I declined? +
If you're declined, we tell you the main reason (affordability, income stability, identity, or policy criteria like bankruptcy or existing SACC loans). We won't leave you guessing.
Q02 Can I apply again after being declined? +
Yes, after a cooling-off period. Fresh bank data may tell a different story if your income or expenses have changed.
Q03 Do you lend to Centrelink recipients? +
Yes, if your benefit payment is regular and your affordability check passes. Under responsible lending rules, your repayments under all your SACCs can't exceed 10% of your net income.
Q04 Do you lend to self-employed applicants? +
Yes. We look at bank-account deposits and expense patterns as your income stream.
Q05 Will my co-habitant's debts affect my application? +
No. We only assess your own income and commitments from your own bank statements.
Q01 How do you handle my bank statement data? +
A bank-statement provider retrieves statement data via a read-only handoff. We never see your online-banking password. The retrieved data is encrypted at rest, accessible only to credit decisioning processes, and retained per our Privacy Policy.
Q02 Do you sell my data? +
Never.
Q03 Can I delete my data? +
Yes. After a loan is closed (or if you don't complete an application), you can request deletion from your portal or by emailing privacy@cashlift.com.au. Some data we're legally required to retain under AML/CTF and NCCP rules — we'll tell you what we can and can't delete.
Q04 What if there's a data breach? +
We'll notify you directly and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme. We maintain ISO-aligned security controls.
Q01 What if I can't make a repayment? +
Contact us as early as you can — ideally before the payment is due. Our hardship team can arrange a 2-week deferral, a reduced-repayment plan, or a full restructure depending on your situation. There's no fee to request hardship assistance.
Q02 Does requesting hardship affect my credit file? +
SACC loans are not generally reported to credit bureaus, so a hardship arrangement with CashLift doesn't appear on your bureau file.
Q03 What's AFCA and how do I contact them? +
AFCA is the Australian Financial Complaints Authority — a free, independent external dispute resolution service. If you're not satisfied with how we handle a complaint, you can escalate to AFCA at afca.org.au or 1800 931 678.