Contact
Real people. Real hours. Real addresses.
Pick the right channel for what you need. For urgent account issues, SMS is usually fastest.
General support
Existing customers, applying, fees
- support@cashlift.com.au
- Phone
- 1800 868 609
- Note
- Answered by our virtual assistant, who can answer general questions and take a message. Calls are recorded, with your consent.
- Hours
- Mon–Fri · 9:00–17:00 AEST
- SLA
- Email within 1 business day
Hardship assistance
If you can't meet a repayment — talk to us early
- hardship@cashlift.com.au
- Phone
- 1800 868 609
- Note
- Tell our assistant it's about hardship and we'll call you back the same business day.
- Portal
- Apply via your loan's Hardship page
- SLA
- Response within 21 days (NCCP s72)
Complaints (IDR)
If we've got something wrong — our internal dispute resolution
- Phone
- 1800 868 609
- Note
- Our assistant will log your complaint and a person will call you back within 1 business day.
- SLA
- Resolved within 30 days (ASIC RG 271)
- Escalation
- Free referral to AFCA if not resolved
Privacy / data requests
Access, correction, deletion of your personal information
- privacy@cashlift.com.au
- SLA
- Response within 30 days
- Escalation
- OAIC at oaic.gov.au
Postal address
Formal correspondence only
- Attn
- CashLift Pty Ltd
- Addr
- Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia
- ABN
- 51 701 182 596
Send a message
Prefer to write it out?
Non-urgent messages only — for hardship or complaints, use the dedicated channels above to trigger the right SLA.